bdagee Privacy Policy

1. Data We Collect

When you interact with the bdagee platform — whether browsing as a guest, registering an account, making a deposit, or placing a bet — we may collect and process various categories of personal data. This section describes each category in full so you understand precisely what information bdagee holds about you.

1.1 Registration and Identity Data

When you create a bdagee account, we collect your full name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This information is required to establish your account, verify your identity, and comply with our age-verification obligations. Players must be 18 years of age or older; date of birth is therefore a mandatory data field.

1.2 Identity Verification Documents

At the point of first withdrawal — or at any earlier stage where we have a legitimate reason to verify your identity — we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are processed securely and used solely for Know Your Customer (KYC) compliance purposes. Document images are stored in encrypted form and are never shared with third parties for marketing purposes.

1.3 Financial and Transaction Data

We collect records of every financial transaction carried out on your account, including deposits, withdrawals, bonus credits, and bet settlements. This includes the mobile wallet identifiers associated with your bKash, Nagad, Rocket, or Upay accounts (account numbers, not full wallet credentials), transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction status. We do not store full mobile banking PINs or passwords.

1.4 Betting and Gaming Activity Data

We maintain a full record of your betting and gaming activity on the bdagee platform. This includes the markets you bet on (such as BPL, IPL, T20 World Cup, or Bangladesh national team fixtures), the amounts wagered, the odds accepted, game sessions played in the casino and slots lobbies, and the outcomes of those activities. This data is used to personalise your experience, to detect problem gambling patterns, and to fulfil our regulatory obligations.

1.5 Technical and Device Data

When you access bdagee, our systems automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, pages visited, session duration, and time zone. This information is used to optimise platform performance, detect fraudulent access, and maintain security.

1.6 Communications Data

If you contact our support team — by email at [email protected] or through any in-platform messaging tool — we retain records of those communications, including the content of messages, timestamps, and any attachments. This data is used to resolve your query, improve our support quality, and maintain a compliance audit trail.

2. How We Use Your Data

bdagee processes your personal data only where we have a lawful basis to do so. The primary bases on which we process data are: (a) performance of the contract between us and you as a registered player; (b) compliance with our legal obligations; (c) our legitimate interests in operating a secure and commercially viable platform; and (d) your explicit consent, where required. The table below summarises the principal purposes for which we use your data.

We do not use automated decision-making processes that produce legally significant effects on you without human oversight. Where profiling is used to personalise your experience or to flag responsible gaming concerns, a member of our team reviews any resulting action before it is applied to your account.

3. Data Sharing & Disclosure

bdagee does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent required for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with your chosen mobile wallet provider — bKash, Nagad, Rocket, or Upay. These providers act as independent data controllers in respect of their own systems and their own privacy policies govern how they handle your data. bdagee shares only the data strictly necessary to complete your requested transaction.

3.2 Identity Verification Partners

We may engage accredited third-party identity verification services to assist with KYC checks. These partners receive only the identity documents and personal data required to complete the verification task and are contractually prohibited from using your data for any other purpose.

3.3 Fraud Prevention and Security Partners

We work with specialist fraud prevention and cybersecurity providers to protect the integrity of the platform. Technical and behavioural data may be shared with these partners to detect and prevent suspicious activity, including account takeover attempts, payment fraud, and multi-accounting. All such partners are bound by strict data processing agreements.

3.4 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, by court order, or in connection with legal proceedings. In such cases, we disclose only the data specifically requested and will notify you where we are legally permitted to do so.

3.5 Business Transfers

In the event that bdagee undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

4. Cookies & Tracking

bdagee uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device when you visit our site. The table below describes the types of cookies we use.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the platform. bdagee does not currently use third-party advertising cookies or cross-site behavioural tracking cookies.

5. Data Security

bdagee employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, the following controls.

• Transport security: All data exchanged between your device and the bdagee platform is protected by 256-bit TLS/SSL encryption. The padlock icon in your browser confirms this connection is secure at all times;
• Data encryption at rest: Sensitive data stored on our servers — including identity documents and financial records — is encrypted using AES-256 encryption;
• Access controls: Personal data is accessible only to bdagee employees and contractors who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations and regular security training;
• Intrusion detection: Our systems are monitored around the clock for anomalous activity. Automated intrusion detection systems flag and quarantine suspicious access patterns in real time;
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts to add an additional layer of protection against unauthorised access;
• Regular security audits: We conduct periodic security assessments of our platform infrastructure to identify and remediate vulnerabilities proactively.

While we apply industry-standard security measures, no system connected to the internet is entirely immune to risk. We strongly encourage you to use a strong, unique password for your bdagee account and to never share your login credentials with any other person.

6. Data Retention

bdagee retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide.

• Account data and identity documents: Retained for the duration of your active account and for a period of 5 years following permanent account closure, to comply with anti-money-laundering record-keeping requirements;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations;
• Betting and gaming activity: Retained for 5 years following account closure or the date of the activity, whichever is later;
• Customer support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until the matter is fully resolved;
• Marketing consent records: Retained until you withdraw consent, plus a further 12 months as a compliance record of the withdrawal;
• Technical / log data: Retained for up to 12 months from collection, unless required for longer to investigate a specific security incident.

Following the expiry of the applicable retention period, your data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

7. Your Privacy Rights

As a user of the bdagee platform, you hold a number of rights in relation to the personal data we process about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases — particularly where requests are complex or numerous — we may extend this period by a further 30 days, and will notify you if this is the case.

8. Policy Updates & Contact

bdagee may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the "Last Updated" date at the top of this document will be revised accordingly. Where changes are material — meaning they significantly alter how we use your data or the rights available to you — we will provide prominent notice through the platform and, where appropriate, by email to your registered address.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bdagee protects your personal data. Your continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bdagee processes about you, please contact our Data Support team using the details below. We are committed to resolving privacy-related concerns promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days
• Support hours: 24/7, including Bangladesh public holidays such as Eid and Victory Day (December 16)
• Language: All privacy correspondence is handled in English